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What is freeze dried food?
Freeze dried food is very commonly used in every day foods, from the fruit in Cereal to instant coffee. The freeze dried process is used to lock in the nutrients and goodness of the food but allows it to be stored for long periods of time. When you want to use it you just add water.
Do you ship outside the UK?
Yes but we will have to charge you for delivery. (Please take details and we will call them back. We need the delivery address including a postcode to get the cost of delivery)
How long does the Food last for?
Mountain house products last up to 25 years (but have been tested up to 42 years and have been fine) Trek n eat food has a 10 year life span.
What is the delivery time?
All our products are made to order and it can take up to 12 weeks from placement of the order to when you will receive the goods. We always aim to have your goods to you before this time but please allow for this 12 week period in order to ensure that your product is as fresh and to the highest possible quality. We will send you update emails on the process of your order throughout this time
How will my order be delivered?
Your order will be often delivered via courier and will have to be signed for. Most deliveries are delivered before 12 noon. Please inspect the boxes before signing as once the box is signed for the delivery company will not accept responsibility for any damaged stock. We inspect all stock before it leaves us.
Refunds?
Due to the nature of our product, we will not accept refunds of food products once they have been sent, except in the case of damaged stock. Please read our terms and conditions that are available on our website. Our food products are bespoke orders made specially for you. We send samples out to you to so that you can try the food before it is sent. If at that stage, the food is not what you were expecting, then we can refund your order. After this time, once you have confirmed our samples, unfortunately we cannot except refunds.
Samples?
We send food sample out as part of any food order over a 12 months supply. If you wish to just purchase samples they are available on the website.
Payment Plans?
If you wish to pay by one of our payment plans we will get someone to give you a call in the next 24 hours.
